Introduction 

This document relates to use, storage and protection of your personal data in relation to Rebecca Schwarz Singing Lessons (Rebecca Schwarz). 

Protection of your personal data

The protection of your personal data is one of my priorities. In order to carry out my professional activities I need to collect personal data from my clients and potential clients.

Clients and Potential Clients: Definitions

Any individual who has shown interest in my activity is considered a Potential Client. 

Any individual who has booked either a singing lesson, or a complimentary singing lesson and filled in the online forms on my online booking system to formalise our relationship is considered a Client. 

In the case of a Workshop through a third party, the definition of ‘client’ is that of the third party, concerning all individuals who participate in the activity (the participants are the clients of the third party). However, all third party Workshop participants are considered to be Potential Clients.

What personal data are we talking about?

For my Clients, personal data includes, without being limited to, information concerning names, addresses, email addresses, telephone numbers, date of birth, timetable, personal interests, lesson records…

For my Potential Clients, personal data is limited to contact details in order for me to present my activity. 

This is based on General Data Protection Regulation and formerly the Data Protection Act.

Collection of personal data

This personal data is collected based on the existing legal environment that allows contractual relationships between my Clients and myself. In the case of Potential Clients I collect data through legitimate interest that permits me to contact them. 

Protection of personal data

All data that is stored online is kept on a computer with a password.  

Consent from Clients.

You will only be contacted if you have opted in to receiving communication from Rebecca Schwarz.  This may be by opting into receiving communication from Rebecca Schwarz about singing lessons, choirs or more general marketing information. 

You are able to unsubscribe to any marketing material by clicking on “unsubscribe” at the bottom of the email.

You are able to opt out of any communication by emailing rebecca@rebeccaschwarz.co.uk to request this. 

Conservation of data

I do not myself transfer data outside of the United Kingdom, and ensure my own hardware is protected.

Client data is conserved five years after the date of the last lesson, apart from lesson records and invoices which are kept indefinitely. 

Potential Client data is conserved for the duration of a year after the last exchange between myself and the individual, except for at the request of the Potential Client.

Data processors

I use certain third-party providers to help run my business and provide my services. I choose providers who have shown their commitment to GDPR compliance.

Mailchimp

I use Mailchimp to manage my email marketing subscriber list and to send emails to my subscribers, which includes both Clients and Potential Clients. You can unsubscribe from my communications by clicking on the unsubscribe link provided at the end of each email.

I also use Mailchimp and my regular email addresses to communicate with Clients regarding regular studio business. By registering as a Client in my studio, you agree to my using your data to subscribe you to my “Current Students” mailing list, used for this purpose.

Mailchimp may process your data using industry standard technologies to help me monitor and improve my communications.

MailerLite’s privacy policy is available at https://mailchimp.com/legal/privacy/

Acuity

I use Acuity as a scheduling software for Clients. You manage what data you input when you book a lesson.

Acuity may process your data using industry standard technologies to help me monitor and improve my understanding of how Clients use this service.

You can read their their privacy policy and GDPR Compliance here https://help.acuityscheduling.com/hc/en-us/articles/219149587-Security-Privacy-Compliance

Stripe

I use Stripe to process online credit card payments. This is a secure credit card payment processing software, and I cannot access your payment details. 

Stripe may process your data using industry standard technologies to help me monitor and improve my understanding of how Clients use this service.

You can read Stripe’s privacy policy here: https://stripe.com/en-gb/privacy

Zoom

I use Zoom as my online teaching platform, for audio and video calls. I follow their guidelines for providing a secure connection, including using individual links for each Client, and using password-protected links. I do not record Zoom calls unless we have explicitly agreed on this separately. Clients may record Zoom calls between myself and the Client, in which case they are responsible for the storage of this data.

You can read Zoom’s privacy policy here: https://zoom.us/privacy

Google Analytics & Cookies

I use Google Analytics on my website and in conjunction with other third party services to provide the best user experience. You can read more about how this data is used here: https://policies.google.com/technologies/partner-sites?hl=en-US

I use Cookies on my website to provide a smooth user experience. Google Analytics stores cookies on users’ PCs to keep track of usage data. You can read more about how cookies are used here: https://policies.google.com/technologies/cookies?hl=en-US

Your right to access your data

In keeping with the French Law n° 78-17 of 6 January 1978 relating to information technology, files and liberties and the European regulation no 2016/679, commonly referred to as the General Data Protection Regulation (GDPR), you have the right to access, correct and oppose your personal data. If you wish to exert this right, please send an email to: rebecca@rebeccaschwarz.co.uk, specifying what you wish to obtain from me.